Getting Started
In HOOPP Connect, you can securely access personalized information and perform pension-related inquiries and transactions at your convenience.
How to Register as a New User
When you first use HOOPP Connect you will have to register. On the Log On page, click on Register as a New User. You will be asked for the last four digits of your SIN, your birth date, and your postal code.
If you have moved and not updated your address with HOOPP, the system will not recognize you as a member when you enter your postal code. You'll need to first report your new address to HOOPP in order to register.
How to Create Your User ID and Password
Once you have received your notification that your registration was successfully completed, click on Continue to create your user ID and password.
You can also set a password hint to use in case you forget your password later on. This should be something easy to remember and be of close personal association. This field may be no more than 60 characters in length (numbers and/or letters) and is not case sensitive.
You can change your password and hint at any time. Passwords may also be reset if forgotten. Click on "I Forgot my Password" on the login page and it will be e-mailed to you, or sent by Canada Post if this is your preferred form of communication. E-mail password resets are generally available within an hour.
Once you have your user ID and password, enter them in the fields provided. This will take you to the HOOPP Connect homepage, which allows you to access HOOPP Connect's features and functionality.
Important note about passwords: If you previously created a password for IVR, HOOPP's telephone system, you need to use the same password in HOOPP Connect. This is because the two systems are interconnected, and therefore, you can't have one password for HOOPP Connect and a different one for the phone system.
Those who do not have a password for the phone system yet can use their HOOPP Connect password. It's easier to set up in HOOPP Connect and calling in is much faster when you use your password.
Need Help?
Refer to the User Guide for more detailed information on how to use HOOPP Connect. You can also contact HOOPP's client service specialists at:
- Call Centre: 416-369-9212 or 1-888-333-3659 from 8 a.m. to 5 p.m. Eastern time Monday to Friday.
- E-mail: Send e-mail to clientservices@hoopp.com. Do not include your SIN or banking information in e-mails as security cannot be guaranteed for regular Internet e-mail.
