Safety and Security

While HOOPP Connect was built as a secure site, the security of your information requires that you exercise safe computing practices. These practices are recommended for all computer use, especially when you perform online transactions involving personal information or store information that can be accessed and used by an identity thief.

Web browser security settings

HOOPP Connect requires that you use a browser with 128-bit encryption. This means that you cannot sign in to HOOPP Connect unless the encryption is 128-bit or higher. If your browser doesn’t meet this requirement, you will get a message that tells you that you do not have proper security to access the site and you will be provided with information on how to upgrade your security settings so that you can sign in. This level of encryption is for your protection, which is why you cannot access the site without it.

Be sure to set up your operating system and web browser software properly, and update them regularly. It is very important to check the websites of your operating system, applications and web browser vendors for software "patches" and "updates."

Install anti-virus and anti-spyware software

Install anti-virus and anti-spyware software on your computer that:

• recognizes current viruses and malicious software, as well as older ones
• effectively reverses the damage
• updates automatically

This will ensure that your computer is scanned regularly for any suspicious files or risky activity.

Use a personal firewall

Some operating systems and hardware devices come with a built-in firewall that may default to the "off" mode. Make sure you turn it on. For your firewall to be effective, it needs to be set up properly and updated regularly.

Use strong passwords

You should avoid choosing passwords that might be easy for others to figure out, such as family names, birthdays and telephone numbers.

Remember to log-off

When you are finished conducting online transactions or visiting secure web sites, remember to properly log-off and close your browser.

Disconnecting

Technologies such as DSL and cable modems have made it possible for users to be online all the time, but this convenience comes with risks. The likelihood of attackers or viruses scanning the network for available computers becomes much higher if your computer is always connected. Depending on what method you use to connect to the Internet, disconnecting may mean ending a dial-up connection, turning off your computer or modem, or disconnecting cables.

Back up important data

Whether or not you take steps to protect yourself, there will always be a possibility that something will happen to destroy your data. Regularly backing up your data on a removable storage device or an off-site network share reduces the stress and other negative consequences that result from losing important information.

Protect your personal information

If you're asked for your personal information - your name, email or home address, phone number, account numbers, or Social Insurance number - learn how it's going to be used, and how it will be protected, before you share it.

Please contact HOOPP and notify us immediately if you become aware of any unusual, suspicious or fraudulent activity involving your personal information.